Quality Policy

Last updated: January 2026

IBG Group is committed to delivering a marketplace platform that meets the highest standards of reliability, accuracy, and service quality for all participants.

Our commitments

• Platform availability and performance maintained to agreed SLA targets
• Accurate and up-to-date product information enforced through PIM validation
• Verified buyer and supplier onboarding to maintain a trusted trading environment
• Continuous improvement driven by user feedback and platform analytics

Continuous improvement

We regularly review platform processes, monitor quality metrics, and act on feedback to ensure our service evolves to meet changing business needs.

Contact

To raise a quality concern or provide feedback, please contact us.